The following solutions are just a few of the many that can help lenders with end-of-lease activities:

• Integrated portfolio management (with a dealer extranet)
  
  
• Consumer end-of-lease tools (turn in, extension, refinance, new vehicle financing), options education, and promotions
  
  
• Upstream vehicle management and inventory
  
  
• Centralized and consistent payoff quoting
  
  
• Automated turn-in and inspection scheduling/tracking tools
  
  
• Referral and loyalty programs
  
  
• Direct financing for off-lease vehicles and wear/tear
  
  
• Online documentation - odometer statements, end-of-term / lease purchase documentation
  
  
• Transactional integration with partners - inspection, insurance, dealers
  
  
• Off-lease vehicle shopping - dealer and consumer
  
  
• Dealer purchase campaigns and incentives
  
  
• Online auctions and integration
  
  
• Auction assignment and management: transportation, fees, tracking
  
  
• Fleet turn-in automation and remarketing
  

Manufacturers and lenders are implementing a variety of data analysis and automated tools. Trends in End-of-Lease Services include:

• Large volume of vehicles coming off lease - spikes throughout the next several years. Automated turn-in as well as disposal are absolutely required to address volume and reduce losses.
  
  
• Captives become stronger as lease choice - traditional financial organizations leaving leasing market due to increased risk from liability law changes and residual value uncertainty.
  
  
• Consumer education and customer-focused campaigns need to continue to be expanded in order to reduce turn-ins and streamline the process.
  
  
• Manufacturer incentives are still greatly impacting used vehicle values and sales. Residual value risks are starting to be shared across brand and captive.
  
  
• Strong focus on customer loyalty and retention during the early stages of lease maturity management process. This is enabled via 360-degree customer views.
  
  
• Providing dealers valuable insight regarding the types of vehicles to purchase within their market increases satisfaction and furthers the relationship.
  
  
• New avenues and marketplaces are impacting residual values - like eBay. Also offering an avenue for consumers to buy direct and creating competition with dealers.
  
  
• Coordinated efforts across dealer, manufacturer, and captive finance company enabled through collaborative technology increases customer satisfaction and provides valuable insight to all parties.
  
  
• Better residual value predictions are being achieved with sophisticated data insight tools that combine external data (examples include third party and auction) with internal vehicle and pricing information.
  
  
• Online auctions, particularly those offered to dealer partners as "choice" auctions or "smart" auctions are delivering results and will continue to dominate the marketplace.
  
  
• Creative strategies to keep the vehicles from coming back - standard pricing, offering customers the ability to make purchase referrals and refinance direct - need to be considered to make a significant impact on the amount of vehicles being turned in.
  
  
• Direct integration with auctions, inspection companies, and other vendors is an industry standard. Logistically tracking a vehicle prior to arrival at auction is becoming more and more critical as a way to decrease turn-time.
  

Emercent has strong process expertise, business insight, and experience implementing these types of strategies and solutions. Additionally, through our Solution Framework, we can leverage our packaged intellectual capital and software components to deliver quicker, smarter and better.