The following are some data and technology solutions being incorporated by lenders, manufacturers, and dealers:

• Floorplanning online via extended extranet
  
  
• Dealer reserves online - consolidated statements for mega-dealerships
  
  
• Automated reserve payment and dispute management
  
  
• Centralization of dealer data - shared between OEM and financial services
  
  
• Aggregation of manufacturer data - servicing, warranty, parts, with financial service information
  
  
• Hand-held, WAP-enabled devices for inventorying, real-time data access and reporting
  
  
• Wireless sales force solutions
  
  
• Service engines - payoff quotes, components for dealer sites
  
  
• Online chat and dealer support

For Dealer Services, all signs point to increasing data analysis and technology usage. These trends are proof:

• Extending services via extranets and offering floorplanning to increase revenue.
  
  
• Increasing range of products to include capital loans, used floorplanning lines, equipment loans and more.
  
  
• Including diversity in terms and conditions to gain competitive advantage.
  
  
• Enabling the field to be more successful by having real-time insight into dealer activity data including volume and penetration.
  
  
• Deploying dealer incentives and promotional campaigns to strengthen relationships, increase portfolio, and also increase adoption rate for new technologies. Implementing sophisticated management and data tools required to ensure appropriate incentive tracking.
  
  
• Centralization of dealer information across financial services and OEM to build and strengthen relationships.
  
  
• Decreasing payment delay and reducing dealer disputes via automation.
  
  
• Empowering field auditors through WAP-enabled technologies. Hand-held inventorying and real-time exception tracking.
  
  
• Benchmarking and competitive analysis to allow competitors to leap-frog one another in terms of service offerings and technical solutions for dealers.
  
  
• Creating efficiencies and smoother transactions for dealer credit requests and servicing via technology and improved business processes.
  
  
• Service-based engines that allow consistency and data consolidation across multiple dealer communication channels - including IVR, extranets, dealer service representatives.
  
  
• Providing the ability for the multi-franchise owner as well as the mega-dealership to obtain consolidated views and reports.
  
  
• Real-time views and flexible adjustment processes for dealer reserves.
  
  
• Components for dealer web sites - configurators, estimators, credit applications, and more - that allow the dealer to initiate the process.
  
  
• Improve dealer satisfaction and ranking in surveys, such as J.D. Power, by aligning technology with business opportunities.

Emercent has strong process expertise, business insight, and experience implementing these types of strategies and solutions. Additionally, through our Solution Framework, we can leverage our packaged intellectual capital and software components to deliver quicker, smarter and better.